It’s no exaggeration to say that the team at Grant Shand changed our lives. When we first contacted Andrew Ferguson we had pretty much reached rock bottom. We’d been fighting the EQC and our insurance company for more than four years, and getting nowhere. Our young family were living in a house that was dark, cold, and verging on unhealthy, and we were all but ready to give in and accept the meagre offer on the table.
Then Andrew stepped in. And took control!
He filled us with a sense of confidence that immediately made us feel at ease. He was at once both empathetic and forthright, taking a straight-talking approach that we both respected and appreciated.
His tenacious style, combined with his indepth understanding of insurance issues and his specific knowledge of the challenges facing Cantabrians, helped us finally achieve the result we knew we deserved.
We live in a beautiful new house now. One that’s warm and dry, and provides a safe environment for our three wee girls to grow up in. And that simply wouldn’t be the case if we hadn’t crossed paths with Andrew and the team at Grant Shand.
We will be forever grateful.
Phoebe & Tim Cronin
