Here is a link to the ABC Australia show “Lateline” and its piece from 16 February 2016 about the delays in the rebuilding of Christchurch. It contains interesting comments about IAG and its performance. Below are 2 quotes from IAG that are interesting.
RENEE WALKER, IAG: We work with our customers. It’s always a negotiation, so they’ll be presented with a cash settlement offer and then is a negotiation. We’re not in the practice of forcing cash settlement. So there is always a conversation.
RENEE WALKER: We think and we maintain that we are settling our claims at a reasonable rate. And we would like to work with our clients to make sure that we get an outcome that’s fair for both parties.